If you have any feedback, suggestions or complaints regarding your experience at our Clinic, please feel free to talk with your treating Doctor, a member of our Reception Team, or the Practice Manager who can be contacted by in person , phone or email at laura.paton@hopperslanegp.com.au
You may prefer to write to us or use our suggestion box that is located at reception. If you have a problem – we would like to hear about it. We take your concerns, suggestions and complaints seriously and will respond to any complaint within 48 hours.
We also love to hear positive experiences you have in the practice as we aim to work with our patients and learn what we can do to improve or what we should continue to do, to offer the high quality service at HLGP.