Email Policy of Patient Information
This practice discourages use of emails to send any identified patient information as we do not operate with an encrypted email system.
Ultimately it is up to the patient and Doctor if they are comfortable sending requested information via email. The practice takes no responsibly for files sent via email.
After Hours Home Visiting Doctor
13-7425 (13 sick)
Complaints and Compliments
If you are were not satisfied with HLGP, a practitioner practicing at HLGP or any of their services, please contact us, or if you were satisfied, please tell your family and friends – it’s always nice to hear positive feedback.
HLGP have a feedback box set up in the waiting room or you could email: firstname.lastname@example.org or call 03 8731 6500.
The practitioners practicing at HLGP encourage their patients to provide valuable feedback which will assist them to keep providing the best health services they can. If such a patient remains dissatisfied with any resolutions by HLGP or a practitioner, they are encouraged to contact:
HEALTH COMPLAINTS COMMISSIONER
Address: Level 26. 570 Bourke Street, Melbourne
Tel: 1300 582 113 between 9am and 5pm, Monday to Friday