Email Policy of Patient Information
This practice discourages use of emails to send any identified patient information as we do not operate with an encrypted email system.
Ultimately it is up to the patient and Doctor if they are comfortable sending requested information via email. The practice takes no responsibly for files sent via email.
After Hours Home Visiting Doctor
13-7425 (13 sick)
Complaints and Compliments
If you are were not satisfied with us or our services, please contact us, or if you were satisfied with us and our services, please tell your family and friends or it’s always nice to hear positive feedback.
We have a feedback box set up in the waiting room or you could email: firstname.lastname@example.org or call 03 8731 6500.
We encourage our patients to provide valuable feedback which will assist us to keep providing the best health services we can.
If a patient remains dissatisfied with any resolutions by the clinic or their Doctor, they are encouraged to contact:
HEALTH COMPLAINTS COMMISSIONER
Address: Level 26. 570 Bourke Street, Melbourne
Tel: 1300 582 113 between 9am and 5pm, Monday to Friday